Orders can be followed through 6 stages of processing:
Customer Service
Customer satisfaction is high on the priority list at CDL, which is why we supply clients with a dedicated Client Service Manager, backed by a Customer Service team, with the training and experience to provide a personalised and professional service, including:
- Overall management of the account, including production reports
- Supervision of call centre operations
- Liaison with all end users
- Cooperation with all counterparts to continually refine our service and streamline operations
- Administration of specialised requests
- Adherence to service levels
Added Value
CDL always looks to proactively increase efficiencies and pass on the benefits to our clients, thereby providing the best partnership possible.
Common measures adopted across the business include:
- Stock holding analysis for aged and redundant products.
- Identification of half pallets and relocation to denser storage areas.
- Creation of time cycles for larger stock lines, enabling the client to drive towards 'Just-in-Time'.
- Relocation of fast moving stock to easily accessible locations.
- Uploading of orders on IFS without extra administrative costs.
- Performance monitoring of the clients' suppliers in terms of efficiencies.
